Frequently Asked

I have a ticketing question. Who can I contact? +

Please call Telecharge at 212-239-6200.

Are group tickets available? +

Yes! Call 866-302-0995 or click here for more information about bringing your group of 10+ to see Paradise Square.

How can I get the best seats? +

Guarantee the best seats by purchasing premium tickets. Click here to buy now.

What’s the best way to get tickets? +

Tickets to Paradise Square may be purchased online through Telecharge, or by phone at 212-239-6200. You may also visit the box office at the Barrymore Theatre located at 243 W 47th St, New York, NY 10036.

Are rush or lottery tickets available for Broadway performances? +

Yes, a limited number of general rush tickets are available for each performance, subject to availability. General rush seats are $39 each and will be available when the Box Office opens for that day’s performance(s). Digital lottery tickets are $39 each and limited to (2) tickets per person, subject to availability. Available performances are typically posted as early as 12:00 AM Eastern Time the day before the performance. Lotteries close at 3:00 PM the day before the performance. Additional drawings may be added from time to time and the timing of these drawings may vary. See the full website for more information.

Is there an age limit/recommendation? +

Paradise Square is recommended for ages 12 and older. Children under the age of 4 are not permitted in the theatre.

What should I wear to the show? +

There is no specific dress code. Formal attire is not required.

What is the running time of the show? +

Paradise Square is approximately 2 hours and 35 minutes, including one 15-minute intermission.

When is the box office open? +

The Barrymore Theatre box office is open during the following times:
Monday – Saturday: 10am – 8pm
Sunday: Noon – 6pm

What accessibility services are available at the theatre? +

Assistive listening devices, loopSystem, handheld captions, and prerecorded audio description are available. Wheelchair seating is also available. To purchase wheelchair seating, call Telecharge Access Services at 866-300-9761 or TDD/TTY 888-889-8587. To order wheelchair-only locations or transfer arm seats online, click the FIND TICKETS button and use the link for Wheelchair-Only Locations & Transfer Arm Seats. For additional information, visit our Theatre Access page. For all performances, Shubert Audience Services provides on-demand Assistive Listening, Audio Description, and Closed Captioning in English, Spanish and Japanese.